We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your Jewelry item, we will gladly offer a Refund to the original credit card used for payment of item(s) returned within 7 days after receiving your order. All items need to be returned with tags on the Jewelry pieces and in original condition, in original packaging with all documentation.
Please read our Return Policy below for instructions. Note: we do not offer returns for Special Order items.
We will provide free pre-paid returns within our 7-day return policy for domestic orders. Personalized items, however, are final sale. This includes our Initial Charm Pendants.
Once we have received your returned item, we will begin to process the request. Our Quality Control department will review the returned item. Any Jewelry pieces that show signs of wear, resized by another jeweler (other than Fifth Bond), or damaged will not be accepted for return. Please note, any promotional items or free gifts included with your purchase must also be returned; otherwise, the full value of the item will be deducted from your credit.
Please follow the steps below to return your item for domestic orders:
You can expect a refund within 30 days of us receiving the returned item. Refunds will be credited to the same form of payment in which the item was originally purchased.