RETURN POLICY

We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your Jewelry item, we will gladly offer a Refund to the original credit card used for payment of item(s) returned within 7 days after receiving your order. All items need to be returned with tags on the Jewelry pieces and in original condition, in original packaging with all documentation.

Please read our Return Policy below for instructions. Note: we do not offer returns for Special Order items.

FREE RETURN SHIPPING

We will provide free pre-paid returns within our 7-day return policy for domestic orders. Personalized items, however, are final sale. This includes our Initial Charm Pendants. 

RETURN PROCESS

 

Once we have received your returned item, we will begin to process the request. Our Quality Control department will review the returned item. Any Jewelry pieces that show signs of wear, resized by another jeweler (other than Fifth Bond), or damaged will not be accepted for return. Please note, any promotional items or free gifts included with your purchase must also be returned; otherwise, the full value of the item will be deducted from your credit. 

PREPARE A RETURN

Please follow the steps below to return your item for domestic orders: 

 

  1. Each package includes a FedEx Return Label. If you do not have the pre-paid return label, please contact us at help@fifthbond.com and we will email you a new one. All original packaging and documentation must be included when you return your item. Items will not be accepted if their original price tags are removed or replaced. 
  2. Once your package is ready, locate the FedEx closest to you to drop it off. If you choose to use a carrier other than FedEx, you will be responsible for paying for that carrier’s shipping fee and insurance. If this is the case, simply email us at help@fifthbond.com so we can provide you the correct return address to place on the front of your packaging slip. We strongly recommend that you request for a delivery confirmation.  

    You can expect a refund within 30 days of us receiving the returned item. Refunds will be credited to the same form of payment in which the item was originally purchased.